agario Platform Account Terms

When you join agario, you accept the terms that govern account creation, deposits, withdrawals, betting, and dispute resolution. Our terms are designed to protect both you and our platform while keeping the experience transparent and fair. We encourage you to read these terms carefully before opening an account or depositing funds.

Our agario platform operates in supported jurisdictions where local law permits online gaming and wagering. By creating an account, you represent that you meet all eligibility requirements under applicable law in your location and that you are responsible for verifying the legality of our service in your jurisdiction. We do not offer our services where they are prohibited by law.

This page outlines the key terms governing your use of agario, including account policies, payment terms, bonus conditions, and how we handle disputes. For questions about these terms or your account, contact our support team through the channels listed on our platform.

Account Opening and Verification on agario

Creating your agario account

To open an agario account, you must be of legal age in your jurisdiction and provide accurate personal information. We collect your name, date of birth, email address, and phone number. You are responsible for keeping your login credentials confidential and for all activity on your account. If you suspect unauthorized access to your agario account, contact our support team immediately.

We reserve the right to refuse or terminate any account that we believe violates our terms or applicable law. This includes accounts opened with false information, accounts engaged in fraud or money laundering, accounts from prohibited jurisdictions, or accounts used for harassment or illegal activity.

Know Your Customer (KYC) and verification

For withdrawals above certain thresholds, we require identity verification. We may request a copy of your national ID, passport, driver's license, or other government-issued identification. We may also request proof of address, such as a utility bill or bank statement. Our verification team processes these documents and notifies you if additional information is needed. Verification typically completes within standard windows, though complex cases may take longer.

We use your verified information to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations. Your personal data is stored securely and handled according to our privacy policyWe do not share your information with third parties except as required by law or to process your transactions.

Deposits and payment methods on agario

We accept eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. Deposits are instant when processed during banking hours. We do not charge deposit fees. Your deposit becomes available in your agario balance immediately after confirmation.

You are responsible for providing accurate payment information. If a deposit fails, we refund the amount to your original payment method. If a refund is delayed due to your bank or e-wallet provider, contact them directly. We do not hold funds or charge you for failed transactions.

Withdrawals and settlement

You may withdraw your agario balance to the same payment method you used for deposit. Withdrawal requests are processed during our standard windows. Bank transfers typically settle within one business day for weekday requests. Mobile wallet withdrawals usually settle instantly but may take up to one hour during peak periods. We do not charge withdrawal fees, but your bank or e-wallet may apply costs.

All withdrawals are subject to account verification and compliance checks. If your account is flagged for review, we notify you and may delay processing while we investigate. We do not process withdrawals from accounts we reasonably suspect are engaged in fraud, money laundering, or violation of our terms.

Betting, Disputes, and Our Policies

How betting and settlement work on agario

When you place a bet on agario—whether on live-dealer games, sportsbook, esports, or slots—the terms of that bet are determined by the odds and rules displayed at the time of placement. Your stake is deducted from your balance immediately. If your bet wins, we credit your winnings to your account balance. If your bet loses, your stake is forfeited. Settlement occurs instantly for most games and within minutes for sports after the official result is confirmed.

We settle bets based on official results published by game operators, sports leagues, or esports tournament organizers. If a match or game is postponed, cancelled, or the result is disputed, we follow our published settlement rules. In cases of ambiguity, our operations team investigates and settles the bet fairly. We maintain records of all bets and settlements for audit and dispute resolution.

Bonus terms and conditions

From time to time, we may offer bonuses or promotional credits to agario users. Any bonus offer is subject to specific terms, including wagering requirements, game restrictions, and expiration dates. We clearly state these terms when we offer a bonus. Bonuses are promotional credit and become real money only after you complete the stated requirements. Unused bonuses expire as specified in our promotional terms.

We reserve the right to cancel, modify, or revoke any bonus at any time. If we believe you have abused a bonus—for example, by placing conflicting bets across multiple games to lock in a win—we may withdraw the bonus and close your account. Bonus abuse includes arbitrage betting, bet-hedging across games, or other manipulation tactics.

Account closure and suspension

You may close your agario account at any time by contacting our support team. When you close your account, we process any outstanding withdrawal balance to your registered payment method within standard windows. After closure, you cannot reopen the same account, though you may open a new account if you meet our eligibility requirements.

We may suspend or close your account without notice if we reasonably believe you have violated our terms, engaged in fraud, attempted money laundering, used the platform from a prohibited jurisdiction, or violated applicable law. If we close your account for these reasons, we may forfeit your balance or hold it pending investigation. We provide notice of closure and opportunity to appeal through our support channels, subject to legal constraints.

Dispute resolution

If you believe a bet was settled incorrectly, a withdrawal was delayed improperly, or agario has violated these terms, contact our support team. We investigate disputes and respond within published timelines. Our operations team reviews the transaction history, game logs, and settlement records. If we agree an error occurred, we correct your account balance immediately. If we determine the settlement was correct, we explain our reasoning in detail.

Disputes that cannot be resolved through our support process may be escalated to our compliance team or, in some jurisdictions, to regulatory authorities. We cooperate fully with legitimate inquiries and provide documentation to support our position. Users accept that disputes are resolved according to our terms and applicable law, and that resolution may be binding in your jurisdiction.

Jurisdiction and applicable law

Our services are available only where local law permits. We do not target, market to, or knowingly accept users from jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We assume no liability for consequences of using agario from prohibited jurisdictions. By using agario, you agree that these terms and all disputes are governed by applicable law and resolved according to our published processes and your local law.