agario Casino & Sportsbook Data Care

This page describes what we collect when you use agario and how we keep that data protected. We take your privacy seriously because your trust is essential to our platform. We are transparent about what information we gather, how we use it, who we share it with, and what rights you have over your data.

Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or when you place bets on Liga 1, Piala Indonesia, or other markets on agario, we collect and process personal data. This page explains that process and your rights within it.

If you have questions about how we handle your data, contact our privacy team through our support channels or at the email address listed at the end of this policy.

What Data We Collect on agario

Account registration

When you create an agario account, we collect your name, email address, phone number, and date of birth. We use this information to create and manage your account, verify your identity, and communicate with you about your account activity. Your email and phone number also serve as contact points for account recovery and support inquiries.

Payment information

When you deposit funds into your agario account, we collect payment details such as your bank account number, e-wallet account identifier, or QRIS data. We do not store full credit card numbers or passwords. Our payment processors—the banks and e-wallet providers that handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking transactions—store and encrypt this information on your behalf. We retain transaction records (date, amount, payment method) for accounting, reconciliation, and anti-fraud purposes.

Know Your Customer (KYC) documents

For certain withdrawals or account verification, we request identity documents such as your national ID, passport, or driver's license, and proof of address such as a utility bill or recent bank statement. We collect these documents to comply with anti-money-laundering regulations and to verify that you are who you claim to be. We store these documents securely and do not share them with third parties except as required by law or to process your withdrawal request.

Betting and gaming activity

When you place bets on Liga 1, Piala AFF, or other sports markets on agario, or when you play live casino or slot games, we record your wagers, outcomes, and account balance changes. We use this data to settle your bets, calculate payouts, detect fraud, and comply with reporting obligations to relevant authorities. Your betting history is tied to your agario account and is available to you in your account dashboard.

Communication data

When you contact our support team through in-app chat, email, or phone, we record the content of your inquiry, our response, and any data you share in the exchange. We retain these records to resolve your issue, train our support staff, and investigate complaints or disputes.

Cookies and tracking

Our agario platform uses cookies to remember your login status, store your preferences, and track how you use our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire). Analytics cookies help us understand which games and sportsbook markets are popular, which in turn helps us improve our platform. You can disable cookies in your browser settings, but some agario features may not function properly if you do.

How We Use and Share Your Data

Our use of your data

We use your data for the following purposes:

• Account management: Creating and maintaining your agario account, processing deposits and withdrawals, and managing your balance.
• Fraud prevention: Detecting and preventing fraudulent transactions, account takeovers, and other misuse of our platform.
• Regulatory compliance: Fulfilling anti-money-laundering obligations, reporting suspicious activity to authorities, and maintaining records for audit and compliance reviews.
• Bet settlement: Recording your wagers, calculating payouts, and settling disputes over game outcomes.
• Customer support: Responding to your inquiries, investigating complaints, and resolving account issues.
• Platform improvement: Using analytics to understand user behavior, optimize game performance, and enhance the user experience on mobile and web.
• Marketing: Sending promotional emails or SMS about new games, sportsbook markets, or platform updates. You can opt out of marketing communications at any time.

Third parties who access your data

We share your data with trusted third parties only when necessary to provide agario services or comply with law:

• Payment processors: Banks and e-wallet providers (DANA, e-wallet, mobile banking, local payment, online payment operators; e-wallet, mobile banking, local payment, online payment) receive your payment details and transaction information to process deposits and withdrawals.
• KYC verification vendors: Third-party identity verification services receive your KYC documents to confirm your identity against official records.
• Fraud detection services: Specialized fraud-prevention vendors receive your IP address, device data, and transaction patterns to detect and prevent fraud across our platform.
• Regulatory authorities: We may disclose your data to law enforcement, financial regulators, or other government agencies if required by law or court order.
• Cloud infrastructure providers: Our servers and databases are hosted by cloud providers who have access to your data only to the extent needed to operate our platform. These providers are contractually bound to keep your data confidential.

Data retention

We retain your account information, transaction history, and betting records for as long as your agario account is active and for a period afterwards as required by law. KYC documents are retained for the duration of your account plus five years to comply with anti-money-laundering regulations. Communications with our support team are retained for one year unless needed to resolve a dispute. Analytics data is typically retained for 12 months in aggregated form. You can request deletion of your account and associated data by contacting our privacy team, subject to legal and regulatory requirements that may prevent immediate deletion.

International data transfers

Our agario servers and data storage may be located outside your country of residence. When your data is transferred across borders, we ensure it is protected by contracts that impose data protection obligations equivalent to those in your home jurisdiction. If you are in a jurisdiction with strong data protection laws, your data may be transferred to a jurisdiction with different privacy standards, but we maintain safeguards throughout the transfer and storage process.

Your rights regarding your data

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Right of access: You have the right to request a copy of the data we hold about you on agario.
• Right to correction: You can request that we correct inaccurate or incomplete information in your account.
• Right to deletion: You can request deletion of your data, subject to legal obligations that may require us to retain certain records (such as transaction histories for tax or anti-fraud purposes).
• Right to portability: You can request that we export your data in a standard format so you can transfer it to another service.
• Right to object: You can object to certain uses of your data, such as marketing communications or behavioral analytics.

To exercise any of these rights, contact our privacy team at the email address provided below. We will respond within the timeframes required by applicable law, typically within 30 days.

Security measures

We at agario use industry-standard encryption (SSL/TLS) to protect data in transit between your device and our servers. Your account password is hashed and never stored in plain text. Access to your personal data is restricted to agario employees and contractors who need it to serve you, and all such personnel are bound by confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. However, no security system is perfect, and we cannot guarantee absolute protection against all data breaches. If a security breach occurs that compromises your data, we will notify you as required by applicable law and take steps to mitigate the impact.

Contact us about privacy

If you have questions about how we handle your data, wish to exercise your privacy rights, or have a privacy complaint, contact our privacy team through the following channels:

• Email: [email protected]
• In-app support: Use the chat feature in your agario account
• Phone: Available during our published support hours

We aim to respond to privacy inquiries within 15 business days. If you believe we have not adequately addressed your privacy concern, you have the right to file a complaint with your local data protection authority.

This privacy policy is current as of today and may be updated periodically. We will notify you of material changes by email or through a prominent notice on agario. Your continued use of our platform following such changes constitutes your acceptance of the updated policy.